How to Elevate Staff Performance Through the Development of a Professional Mindset (EDUN77V)

Presented By: Dr. Sue Ohrablo , Ed.D
(*) Above is single user price, for multiple users, call 1-800-223-8720
Event Details
  • Pre-recorded Webinar
  • 75 minutes
  • Wed, March 14, 2018
Event Description

Empower and Motivate Staff and Foster a Professional Mindset to Promote Successful Student Support

In higher education, our front-line staff serve as the “face” of the institution, and play a critical role in assisting students in navigating and understanding complex processes, policies, and procedures. Too often, these staff members feel devalued, minimized, and compartmentalized by both students and the institution, which can lead to poor morale and performance, lack of engagement, and employee turnover.

Join this session with expert speaker Sue Ohrablo, Ed.D., who will discuss the strategies for helping higher education employees view themselves as professionals and understand and value the important role they play in the lives of students and the institution.

With this session, higher education staff will acquire the strategies to become more engaged in their students’ success, internalize their value in their roles as front-line support, and develop a plan for professional development and growth. In addition, administrators will learn the ways to empower, motivate, and support staff and foster a professional mindset to promote the successful support of students.

Session Highlights

  • The critical roles of admissions, registrar, financial aid, advising, call center, one-stop-shop, and other staff in the successful operation of the institution
  • The ways to break silos through ongoing relationship development
  • Strategies for taking ownership of the comprehensive service of students
  • The importance of effective interdepartmental communication, documentation and referral
  • The road-blocks we inadvertently put in front of students and discover ways to remove them
  • How to engage in critical-thinking and problem-solving
  • The value of empowering employees and the role of perceived helplessness in diminishing employee morale

Who Should Attend

  • Staff from admissions, financial aid, registrar, one-stop-shop, call center, advising, student services, and other student support areas
  • Administrators and supervisors of front-line personnel in higher education

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About Our Speaker(s)

Dr. Sue Ohrablo Ed.D
Sue is a nationally recognized speaker in the areas of academic advising and student services. Her presentations blend theory and practice, and include real-world scenarios for professionals to apply as they work to support students. Sue's areas of expertise include comprehensive developmental advising, student engagem... More info


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